Join our team

Background in healthcare (clinical experience preferred) is a pre-requisite Prior consulting experience is a strong asset

Bilingual (English / French) is an asset

Remote position with periodic travel required

Salus Global is seeking a purpose-driven, experienced change leadership professional with a background in healthcare (clinical experience is preferred) to partner with healthcare teams to support sustained change, leading to improved patient safety and quality of care.

Position: Change Consultant

Reports To: Vice President, Professional Service

OVERVIEW

The Change Consultant is a key member of the Client Success Team and significant contributor to Salus Global’s vision to fuel the best team-based obstetrical and perinatal care in Canada.

As a senior member of the Salus Global Client Success Team, the Change Consultant designs and develops action-based change strategies that will bring about the necessary shifts within our clients’ hospital environments to achieve their change vision. The Change Consultant leverages Salus Global’s flagship obstetrical and perinatal safety program, moreOB, and uses advanced approaches to influence interprofessional healthcare teams to achieve their change goals. This role works directly with the client at identified points in the program to develop a strategy with key execution milestones. The Change Consultant partners with an internal change management role, “Success Partner”, to customize the program experience to align with the client’s change vision.

The Change Consultant serves as a change leader* and services a range of clients at appropriate points in the change journey.

* Change Leadership – Change leadership is the function that influences and inspires action in others through a defined vision that brings about a needed change through agility and responsiveness.

RESPONSIBILITIES

The Change Consultant is responsible for assessing and interpreting the strategic and operational changes necessary to support obstetrical and perinatal healthcare teams within their own hospital environments to successfully achieve their change vision. Serving as a change leader, the

Change Consultant identifies, helps to prioritize and designs change strategies and supports the Success Partner in developing appropriate change management processes and tools to execute the change strategy. With feedback from the Success Partner, the Change Consultant evaluates progress and adjusts as necessary to drive success. The Change Consultant plays a critical role ensuring alignment of change initiatives with organizational priorities by engagement with the client’s senior leadership. This role works directly with all levels of a client organization to create a sense of urgency and importance about the change linked to the impact.

• Working closely with the Success Partner, Partner Development and directly with client organizations:
  • Assess clients’ needs, lead them in creating a change vision and design appropriate change strategies aligned with the change vision.
  • Leverage a working knowledge of the moreOB program and a thorough understanding of the client’s vision to customize a change management program for implementation by the Client Success Specialist.
  • Identify appropriate opportunities to include a Subject Matter Expert (SME) and work directly with the SME to ensure engagement objectives are met
• Design a communication plan to ensure information is communicated to the right client audiences, at the right time, in the right way, throughout the duration of the program.
• Serve as the account leader for the client engagement, ensuring that the team is working against contract terms and utilization targets, identifying risks in the engagement, assessing quality of deliverables and reporting to the VP Client Success on a regular basis
• As necessary, and with the Success Partner, assess and develop risk and resistance mitigation tactics.
  • Support the Success Partner in creating change enablement strategies and plans.

• Guide the development of and help deliver presentations to senior or mid-level leadership within client organizations, in collaboration with the Success Partner, identifying successes and opportunities related to their progress towards their change vision.
• Serve as a knowledgeable, senior resource in identifying opportunities to bring Salus Global’s full scope of services and solutions forward.
• Participate in professional development activities including in-house or external training sessions and formal and informal coaching opportunities. Serve as a senior source of guidance and support to other members of the team; readily share knowledge and experience, assist the broader team in troubleshooting and solution identification for client teams that are struggling.

KNOWLEDGE AND EXPERIENCE

The ideal profile for this role includes the following educational background and work experience:

1. Bachelor’s degree or post-graduate education in any of the following fields of study:
   • Business / organizational behavior / leadership / change management
   • Healthcare (clinical / hospital-based)
   • Natural Sciences, Social Sciences
   • Education
2. Clinical experience within a hospital setting is a strong asset
3. Professional certifications or designations in change leadership or executive coaching is a strong asset
4. Experience as a consultant or in senior leadership positions with responsibility for supporting client success
5. 15+ years of work experience in complex organizations or multi-faceted team environments in progressively senior positions and with responsibility for leading change

Background in healthcare (clinical experience preferred) is a pre-requisite Prior consulting experience is a strong asset

Bilingual (English / French) is an asset

Remote position with periodic travel required

Salus Global is seeking a purpose-driven, energetic, fluently bilingual individual with experience in the behavioural aspects of change management and team performance. Clinical experience and/or experience working with interprofessional healthcare teams in hospital settings is a strong asset.

Full-time Position with Travel Requirements (works remotely)

Position Title: Success Partner

Reports To: Vice President, Professional Services

ABOUT SALUS GLOBAL

Salus Global Corporation is a specialty consulting and implementation firm committed to fueling the best team-based obstetrical and perinatal care in Canada. Through solutions like our flagship moreOB Program, Salus Global has worked with over 300 hospitals and 16,000 participants over the past 10+ years to help interprofessional healthcare teams improve quality of care and patient safety. The results include reductions in adverse events, reductions in costs, and improved teamwork and communications.

OVERVIEW

The Success Partner (SP) is a key Change Management* member of the Client Success Team, and partners with interprofessional healthcare teams in hospitals across Canada to strengthen the way they work together, thereby improving quality of care and patient safety. The SP, along with senior members of the Client Success Team, customizes the change management components of Salus Global’s proprietary solutions to align with our clients’ change visions, and then executes on these components to drive client success. The SP collaborates with client teams to implement change management strategies and plans to maximize participant engagement, extract full value from the programs, and anticipate and mitigate obstacles to the team’s success. The Success Partner helps drive improved adoption and higher utilization and proficiency with tailored change strategies to bring the greatest value to the client team and generate desired results.

*Change management is the function that prepares, equips and supports our client’s day-to-day activities to successfully adopt change through the use of processes, tools, and mechanisms to drive success and outcomes.

RESPONSIBILITIES

The Success Partner is responsible for ensuring a client’s change plan and experience meet the program goals and objectives based on the identified plan of action. Working with the Change Consultant and other senior members of the Client Success team, this role works closely with client teams to execute the specific change management components identified as part of the client’s change vision.

• Apply approved change management processes and tools to create a strategy to support adoption of the changes required by a project or initiative
• Leverage Salus Global’s platforms and processes to provide an effective approach to the client situation, including readiness, environment, focus, cultural awareness, etc.
• Develop, deliver, and manage communication, stakeholder, engagement, adoption, and resistance management plans
• Ensure information is communicated to the right client audiences, at the right time, in the right way, throughout the duration of the change plan
• Identify, analyze, and prepare risk and resistance mitigation tactics
• Provide a customized approach to meet the change vision
• Create or significantly contribute to change enablement strategies and plans
• Provide presentation support, when identified by the Change Consultant
• Support client sessions, including needs assessments, by capturing discussions and insights
• Track, monitor, measure and report risks, resistance opportunities, success metrics, and change progress using various tools and assessments
• Collaborate and manage relationships with the client teams (Core Team, Leadership, etc.) and the Salus Global Client Success Team to ensure the successful execution of the end-to-end change management strategy
• Coordinate and schedule client connects with the Salus Global Client Success team, as required
• Build presentations for various levels of the client organization, identifying successes and opportunities related to change management functions
• Understand the full scope of services and solutions that Salus Global offers its clients, and be capable of fully describing these services and solutions with assigned client teams including client leadership, as appropriate
• Actively seek opportunities to expand the value Salus Global offers within assigned portfolio (e.g. be alert to issues affecting team effectiveness in other clinical areas) and bring to the attention of senior members of the Client Success Team or the Vice President, Business Development.
• Provide day-to-day support and guidance to a diverse client portfolio as assigned
• Actively participate in professional development activities including in-house training sessions, formal and informal coaching opportunities. Serve as a source of guidance and support to other members of the team; readily share knowledge and experience, assist the broader team in troubleshooting and solution identification for client teams that are struggling.

Knowledge and Experience

The ideal educational background and work experience for success in this role include:

1. Post-secondary education in any of the following broad fields of study:
   • Business / organizational behavior / leadership / change management
   • Healthcare
   • Education
   • Natural Sciences
   • Social Sciences
2. Clinical experience within a hospital setting is a strong asset, with a preference for obstetrical and perinatal care
3. 7+ years of work experience in complex organizations or multi-faceted team environments participating in or supporting considerable change, with evidence of career progression. Experience in supporting team success via the behavioural side of change is a strong asset.
4. Experience in a client-facing role with responsibility for supporting client success in complex, professional environments.
5. Fluency in French and English.

If you are interested in being considered for this position, please submit your resume and cover letter to the attention of Human Resources, by emailing careers@salusglobal.com. 

Salus Global welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Thank you for your interest in joining Salus Global. Applicants selected for an interview will be contacted directly.