Join our team

Salus Global is seeking a purpose-driven, energetic, fluently bilingual individual with consulting experience in the behavioural aspects of change management and team performance. Experience working with interprofessional healthcare teams is a strong asset.

Full-time Position with Travel Requirements (works remotely)

Position Title: Success Partner

Reports To: Senior Vice President, Client Success (may report to a Manager, Client Success in the future)

ABOUT SALUS GLOBAL

SG.solutions is a division of Salus Global, a boutique Canadian healthcare consulting firm. We focus on helping create positive behavioural change in core areas that impact risk, safety and the quality of patient care. moreOB, the original SG.solution has been introduced in over 300 hospitals, to over 16,000 healthcare professionals coast-to-coast. Our vision is to make Canada the best place in the world to give and receive healthcare.

OVERVIEW

The Success Partner is a key Change Management* member of the Client Success Team and significant contributor to Salus Global’s vision.

The Success Partner (SP) partners with interprofessional healthcare teams in hospitals across Canada to strengthen the way they work together, thereby improving quality of care and patient safety. The SP, along with senior members of the Client Success Team, customizes the change management components of Salus Global’s proprietary solutions to align with our clients’ change visions, and then executes on these components to drive client success. The SP collaborates with client teams to implement change management strategies and plans to maximize participant engagement, extract full value from the programs, and anticipate and mitigate obstacles to the team’s success. The Success Partner helps drive improved adoption and higher utilization and proficiency with tailored change strategies to bring the greatest value to the client team and generate desired results.

*Change management is the function that prepares, equips and supports our client’s day-to-day activities to successfully adopt change through the use of processes, tools, and mechanisms to drive success and outcomes.

RESPONSIBILITIES

The Success Partner is responsible for ensuring a client’s change plan and experience meet the program goals and objectives based on the identified plan of action. Working with the Change Consultant and other senior members of the Client Success team, this role works closely with client teams to execute the specific change management components identified as part of the client’s change vision.

• Apply approved change management processes and tools to create a strategy to support adoption of the changes required by a project or initiative
• Leverage Salus Global’s platforms and processes to provide an effective approach to the client situation, including readiness, environment, focus, cultural awareness, etc.
• Develop, deliver, and manage communication, stakeholder, engagement, adoption, and resistance management plans
• Ensure information is communicated to the right client audiences, at the right time, in the right way, throughout the duration of the change plan
• Identify, analyze, and prepare risk and resistance mitigation tactics
• Provide a customized approach to meet the change vision
• Create or significantly contribute to change enablement strategies and plans
• Provide presentation support, when identified by the Change Consultant
• Support client sessions, including needs assessments, by capturing discussions and insights
• Track, monitor, measure and report risks, resistance opportunities, success metrics, and change progress using various tools and assessments
• Collaborate and manage relationships with the client teams (Core Team, Leadership, etc.) and the Salus Global Client Success Team to ensure the successful execution of the end-to-end change management strategy
• Coordinate and schedule client connects with the Salus Global Client Success team, as required
• Build presentations for various levels of the client organization, identifying successes and opportunities related to change management functions
• Understand the full scope of services and solutions that Salus Global offers its clients, and be capable of fully describing these services and solutions with assigned client teams including client leadership, as appropriate
• Actively seek opportunities to expand the value Salus Global offers within assigned portfolio (e.g. be alert to issues affecting team effectiveness in other clinical areas) and bring to the attention of senior members of the Client Success Team or the Vice President, Business Development.
• Provide day-to-day support and guidance to a diverse client portfolio as assigned
• Actively participate in professional development activities including in-house training sessions, formal and informal coaching opportunities. Serve as a source of guidance and support to other members of the team; readily share knowledge and experience, assist the broader team in troubleshooting and solution identification for client teams that are struggling.

Knowledge and Experience

The ideal educational background and work experience for success in this role include:

1. Post-secondary education in any of the following broad fields of study:
   • Business / organizational behavior / leadership / change management
   • Healthcare
   • Education
   • Natural Sciences
   • Social Sciences
2. 7+ years of work experience in complex organizations or multi-faceted team environments participating in or supporting considerable change, with evidence of career progression. Experience in supporting team success via the behavioural side of change is a strong asset.
3. Experience in a client-facing role with responsibility for supporting client success in complex, professional environments.
4. Fluency in French and English.

If you are interested in being considered for this position, please submit your resume and cover letter to the attention of Human Resources, by emailing careers@salusglobal.com.